Atualizado maio de 2026
Zendesk vs Freshdesk (2026)
Comparacao completa de Zendesk e Freshdesk. Testamos ambas ferramentas de Atendimento para ajudar voce a escolher. Nossa escolha: Freshdesk para a maioria dos usuarios.
Melhor escolha para Atendimento:
FreshdeskOur Verdict
Zendesk
4.3
(987 reviews)R$275/mo
Freshdesk
Winner4.4
(654 reviews)Free
Feature Comparison
Category
Zendesk
Freshdesk
Ease of Use
4.5
4.5
Features
4.2
4.6
Value for Money
2.3
5.0
Customer Support
4.1
4.1
Integrations
4.4
4.4
Starting Price
R$275/mo
Free
User Reviews
987
654
Which Should You Choose?
Small Teams (1-10 people)
Freshdesk
Freshdesk offers better value with a free tier that works for small teams.
Growing Companies
Freshdesk
Freshdesk scales better with more features and a higher user satisfaction rating.
Budget-Conscious
Freshdesk
Save R$275/month by choosing Freshdesk over Zendesk.
Enterprise Features
Zendesk
Zendesk's higher price point typically includes more enterprise-ready features.