Atualizado maio de 2026
Intercom vs Zendesk (2026)
Comparacao completa de Intercom e Zendesk. Testamos ambas ferramentas de Atendimento para ajudar voce a escolher. Nossa escolha: Intercom para a maioria dos usuarios.
Melhor escolha para Atendimento:
ZendeskOur Verdict
Intercom
Winner4.5
(1234 reviews)R$395/mo
Zendesk
4.3
(987 reviews)R$275/mo
Feature Comparison
Category
Intercom
Zendesk
Ease of Use
4.7
4.4
Features
4.4
4.5
Value for Money
2.0
2.3
Customer Support
4.3
4.0
Integrations
4.6
4.3
Starting Price
R$395/mo
R$275/mo
User Reviews
1,234
987
Which Should You Choose?
Small Teams (1-10 people)
Zendesk
Zendesk offers better value with lower pricing that works for small teams.
Growing Companies
Intercom
Intercom scales better with more features and a higher user satisfaction rating.
Budget-Conscious
Zendesk
Save R$120/month by choosing Zendesk over Intercom.
Enterprise Features
Intercom
Intercom's higher price point typically includes more enterprise-ready features.