Atualizado maio de 2026
Freshdesk vs Zendesk (2026)
Comparacao completa de Freshdesk e Zendesk. Testamos ambas ferramentas de Atendimento para ajudar voce a escolher. Nossa escolha: Freshdesk para a maioria dos usuarios.
Melhor escolha para Atendimento:
FreshdeskOur Verdict
Freshdesk
Winner4.4
(654 reviews)Free
Zendesk
4.3
(987 reviews)R$275/mo
Feature Comparison
Category
Freshdesk
Zendesk
Ease of Use
4.6
4.4
Features
4.3
4.5
Value for Money
5.0
2.3
Customer Support
4.2
4.0
Integrations
4.5
4.3
Starting Price
Free
R$275/mo
User Reviews
654
987
Which Should You Choose?
Small Teams (1-10 people)
Freshdesk
Freshdesk offers better value with a free tier that works for small teams.
Growing Companies
Freshdesk
Freshdesk scales better with more features and a higher user satisfaction rating.
Budget-Conscious
Freshdesk
Save R$275/month by choosing Freshdesk over Zendesk.
Enterprise Features
Zendesk
Zendesk's higher price point typically includes more enterprise-ready features.